February 19, 2019

Any hockey fans? Doesn’t matter. What matters is context.

Today my wife told me she liked a recent podcast on which I was a guest. Funny, regarding this same recording my son said “Dad, it sucked.” Each is right. And their comments equally appreciated. But not equally valuable. Rather valuable for different reasons. 

My son Zach, founder of Limbik, shared from the perspective of a successful entrepreneur. His mother, like I, is new to po...

April 20, 2018

This puts the heavy lifting squarely on the shoulders of Operations, right? Ah…not so fast! A consumer’s online experience has become as important as the on-site experience. At the very least, the online experience creates an expectation of on-site service delivery. 

Delivering an exceptional, share-worthy experience on-site both fulfills and perpetuates the brand promise. And an exemplary UX (User eXperience) online leads to more conve...

August 23, 2017

Most hotels have a position titled Director of Sales and Marketing. But why…when these are different functions, each requiring special skill sets?

Excellence in any position requires the 3 Ts – Time, Talent and Tools. One without the others is insufficient. Even two of three is not enough. All three are essential.

Hotel Directors of Sales and Marketing are generally Sales leaders. And that’s a good thing…because if this person is not man...

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